This Refund and Returns Policy applies to all products and services provided by SwiftGrid through the SwiftGrid platform and related services.
By purchasing any service from SwiftGrid, customers acknowledge and agree to the terms outlined in this policy.
1. General Refund Policy
SwiftGrid is committed to providing reliable hosting and infrastructure services. Due to the nature of digital hosting environments and server resource allocation, refund eligibility varies depending on the type of service purchased.
Refund requests are reviewed individually and must comply with the conditions outlined below.
2. Shared Hosting Refunds
Eligible Services
The following services may qualify for a refund:
- Shared Hosting
- Starter Hosting Plans
- WordPress Hosting
- Business Email Hosting
Refund Window
Customers may request a refund within 7 calendar days from the original purchase date.
Conditions
Refunds may be approved only if:
- the service has not been heavily abused,
- the account has not violated our Terms of Service,
- no malicious or prohibited activity has been detected,
- the customer provides a valid reason for cancellation.
3. VPS and Cloud Infrastructure Refunds
Non-Refundable Services
The following services are generally non-refundable after provisioning:
- Linux VPS Hosting
- Windows VPS Hosting
- Managed Cloud Servers
- Dedicated Infrastructure
- Custom Server Deployments
- GPU or High-Resource Environments
Reason
These services involve:
- immediate server allocation,
- licensing costs,
- infrastructure provisioning,
- reserved computing resources.
Once a VPS or cloud instance has been deployed, operational costs are incurred immediately.
4. Domain Registrations and Licenses
The following purchases are strictly non-refundable:
- Domain registrations
- Domain renewals
- SSL certificates
- Software licenses
- cPanel licenses
- Plesk licenses
- LiteSpeed licenses
- Third-party software subscriptions
These products are processed instantly through third-party providers and cannot be reversed after activation.
5. Website Maintenance & Managed Services
Refunds for maintenance or managed services may be considered only if:
- work has not yet started,
- no manual configuration has been performed,
- no migration or optimization tasks have been completed.
Once professional services have begun, those services become non-refundable.
6. Subscription Cancellations
Customers may cancel recurring subscriptions at any time through their billing portal or by contacting our support team.
Important
Cancellation prevents future billing only.
Cancellation does not automatically generate:
- full refunds,
- partial refunds,
- or prorated refunds for unused service periods.
7. Abuse, Fraud, and Policy Violations
Refunds will not be issued in cases involving:
- spam activity,
- phishing,
- malware distribution,
- copyright infringement,
- prohibited hosting activities,
- fraudulent payments,
- chargeback threats,
- abusive behavior toward staff,
- intentional misuse of services.
Accounts suspended for policy violations are not eligible for refunds.
8. Chargebacks and Payment Disputes
Customers are encouraged to contact SwiftGrid support before initiating a chargeback or payment dispute.
Filing fraudulent or unnecessary chargebacks may result in:
- immediate account suspension,
- permanent service termination,
- restriction from future purchases,
- additional dispute recovery fees where legally permitted.
9. Refund Processing Time
Approved refunds are generally processed within:
- 5 to 10 business days
Processing times may vary depending on:
- payment provider,
- banking institution,
- card issuer policies.
Refunds are returned to the original payment method whenever possible.
10. Service Availability and Uptime
Temporary service interruptions, scheduled maintenance, or network fluctuations do not automatically qualify customers for refunds unless explicitly stated in a separate Service Level Agreement (SLA).
SwiftGrid continuously works to maintain reliable infrastructure and stable service availability.
11. How to Request a Refund
To submit a refund request, customers must contact:
Please include:
- full name,
- registered email address,
- invoice number,
- service purchased,
- detailed reason for the request.
Incomplete requests may delay review and processing.
12. Policy Changes
SwiftGrid reserves the right to modify or update this Refund and Returns Policy at any time without prior notice.
Updated versions of this policy become effective immediately upon publication on the SwiftGrid website.